Uncovered Skin Care: Please see our Uncovered Skin Care Confidence Guarantee.

Due to the intimate nature of the Pure Romance product line, returning a product is not possible. However, in the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. Sorry, no merchandise credit can be issued.

TO EXCHANGE A DEFECTIVE ITEM:

1. Call our Support Team at 1-866-ROMANCE to receive a Returned Merchandise Authorization (RMA) number.

2. Write your RMA number on the product’s original packaging. (Sorry, returns cannot be accepted without an RMA number prominently displayed on the exterior of the packaging containing the defective item. Packages without an RMA number will be returned to sender.)

3. Package the product and all batteries and accessories that came with your product. Be sure to include a copy of your original invoice and circle the listing of the product that is defective.

RETURN WITHIN THE U.S.:

Pure Romance
Attn: Returns Dept.
161 Commerce Blvd.
Loveland, Ohio 45140

RETURN WITHIN PUERTO RICO:

Pure Romance
Attn: Returns Dept.
151 Federico Costa Street.
Tres Monjitas Industrial Park
Hato Rey, PR 00918